One of my first online customers bought two purses and then called me the moment they arrived. "I don't know what to do!" she exclaimed and my stomach dropped. Was something wrong?
The next thing I knew she was talking about displays, FedEx and a party. Huh? The grand opening of her interior design store in Seattle was the next night and she loved my purses so much she was asking if I could overnight 10 more. She was buying them to display around her store as something both "beautiful and interesting."
It was my first taste of what I call "the enthusiasm of strangers." I have been trying to make people that happy ever since.